Skip to content
Cymraeg

Accessibility

Accessibility statement for jobhelp.dwp.gov.uk

This statement only applies to jobhelp.dwp.gov.uk

Using this service

This service is run by the Department for Work and Pensions (DWP) Digital Service. We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate all of the website using a keyboard or speech recognition software
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We use the Web Content Accessibility Guidelines (WCAG) v2.1 level A and level AA to test how accessible DWP Digital webpages and websites are.

This site was last tested 17 October 2023. This website was tested using the following assistive technologies:

  • Windows – Chrome / JAWS
  • Windows – Firefox / NVDA
  • Windows – Chrome / Dragon
  • Windows – Magnifier
  • MacOS – Safari / VoiceOver
  • MacOS – Zoom

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

DWP is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 10 July 2020. It was last reviewed on 23 October 2023.

This website was last tested 17 October 2023. The test was carried out by Nomensa using the following assistive technologies: JAWS (screen reader), NVDA (screen reader), Dragon (speech recognition), VoiceOver Windows Magnifier (screen magnifier) and Apple Zoom (screen magnifier)