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Privacy policy


DWP is the data controller for pages on this site. A data controller determines how and why personal data is processed.

Our Personal Information Charter explains how and why DWP uses your personal information, and your rights and responsibilities. It covers all of the services that DWP provides, and not just this website.

If you follow a link to a service provided by another government department, agency or local authority, that organisation will:

  • Be the data controller
  • Be responsible for processing any data you share with them
  • Publish and manage their own privacy notice with details of how to contact them

What data we collect on this site

We would like to use cookies to capture information about how you use the site, and also how effective our advertising has been. More information about the cookies we use, and why, can we found on our Cookies page. You can also use this page to manage your cookie settings.

We won’t store information or cookies unless you give us permission. We don’t store any other personal information.

Our lawful basis for processing your data

The lawful basis for processing data for analytics or marketing is your consent.

What we do with your data

The data we collect may be shared with other government departments, agencies and public bodies. It may also be shared with our technology suppliers, for example our hosting provider.

We will not sell or rent your data to third parties.

How long we keep your data

Your cookie data will be stored under the privacy policy of the service providers we use. You can find a list of the cookies we use, and how long they are stored, on our cookies page. You can manage your cookie settings any time.

Where your data is processed and stored

Data collected for analytics or marketing purposes may be transferred outside the EEA for processing by the service provider.

Your rights

We will not set analytics or marketing cookies without your permission. You can manage your cookie settings at any time.

jobhelp.dwp.gov.uk contains links to other websites.

This privacy notice only applies to this website, and does not cover other government services and transactions that we link to. These services have their own terms and conditions and privacy policies.

If you come to jobhelp.dwp.gov.uk from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Queries or complaints

Contact us if you have a question about anything in this privacy notice.

The Data Protection Officer provides independent advice and monitoring of our use of personal information. You can contact them by email at data.protectionofficer@dwp.gov.uk or at:

DWP Data Protection Team
Benton Park View 6
Room BP6001
Mail Handling Site A
Wolverhampton
WV98 1ZX

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk

Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.